Hotel Career as Guest Service Agent - Baros Resort Maldives

Guest Service Agent

A rare privilege… Baros Maldives is a resort that offers understated elegance with a sense of authenticity, value and local culture. A lush, tropical island set in the shimmering waters of a shallow lagoon in the North Male’ Atoll, ringed by a reef alive with marine life. The island is accessed by speed boat within 25 minutes.

Stay in elegance in individual Villas created from timber and sandstone, poised and peaceful over a translucent lagoon, or nestled discreetly among exotic blooms by the beach. Revel in romantic privacy; blissful seclusion where noise and others, exasperation and hassles, are a world away.

The essence of the Maldives is defined at Baros, a resort with 75 villas on 300m x 350m in size.

The island is designed by nature for a divine vacation – vivid blue lagoons; glittering sun-soaked, golden beaches; exotic flowers blooming beside natural sandy trails shaded by forty-year old palm trees – and created by skilled craftsmen and artists, inspired and devoted – gracious sandstone and fine wood villas; delectable dining, dedicated and warm service

The Position

We are currently seeking the position of Guest Service Officer from Japan. The position will report directly to the Front Office Manager and will be responsible for the daily operational activities and the in house guests overall experiences including their accommodation, dining, excursion activities.

The position required an experienced customer service person to serve guests as per the resort’s and Front Office SOPs, provide accurate information and recommendation to guests during their stay with us.

This position needs you to be excellent team player too to ensure teamwork in order to achieve customer satisfaction.

Is This You?

• Japanese Lady
• An experienced Guest Service person, preferable with 5-star resort experience (at least 2 years).
• Attentive and courteous to ensure guest satisfaction
• Great interpersonal skills and can act autonomously
• Can communicate well and is fluent in English and Japanese, additional language skills will sure add value.
• Extremely guest focused and will go to all levels to ensure ultimate guest satisfaction
• Well organized, with an ability to work well under pressure
• Capable of proactive problem solving and complaint resolution.
• A team player and can cultivate a team oriented culture within your department and contribute to the Front Office team.
• Presentable

What is the Position Package?

Based on Baros Island, Nett Salary in US$, tax free, Service Charge payment monthly, Twin-share Accommodation, Flight ticket to Home Country once a year, 30 days annual leave, All meals provided at the Executive canteen, use of staff recreational facilities. 2 years contract, renewable.

Interested candidate, please send your updated CV with photo to Cheryl@baros.com.mv or humanresources@baros.com.mv